Terms of service
Last updated: 19th August 2026
OVERVIEW
Welcome to My Divine Home. The terms "we", "us" and "our" refer to MY DIVINE HOME PTY LTD (ABN 97 651 842 410) trading as My Divine Home. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the "Services"). My Divine Home is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as delivery, returns, warranty disclaimers and limitations of liability.
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement. Where there is any inconsistency between these Terms and those laws, those laws apply. Section 6 sets this out in full.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and delivery details. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are responsible for maintaining the security of your account credentials and for activity on your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to represent our products and services accurately in our online store. Please note that colours and product appearance may differ from how they appear on your screen depending on the device you use and its settings.
Much of our range is vintage, antique, second-hand or individually sourced. Pieces of this kind are sold in the condition described and photographed, and may show wear, marks, patina, repairs or variation consistent with their age and history. This is part of their character, not a fault. Where a piece has a condition issue we consider material, we will describe it. If you would like more detail or additional photographs of a particular piece before you buy, please email us at info@mydivinehome.com.au or call (08) 9774 3723 and we will help.
Because most of our stock is one-off or limited, we cannot guarantee that any particular item will be available or will be repeated. All product descriptions are subject to change without notice. We may discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction on a case by case basis.
This section does not limit your rights under Section 6.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We may accept or decline your order. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change or cancel an order, we will attempt to contact you using the email address, billing address or phone number you provided at the time of the order. If we cancel an accepted order, we will refund you in full.
Your purchases are subject to return or exchange in accordance with our Refund Policy and your rights under Section 6.
Purchases for business, trade or resale purposes are welcome, including purchases by interior designers, stylists and stockists sourcing on behalf of clients. Please note that some consumer guarantees under the Australian Consumer Law apply differently to goods bought for resale or for use in a business, and that our liability for those purchases is limited as set out in Section 20.
SECTION 4 - PRICES, GST AND BILLING
All prices shown in our online store are in Australian dollars and include GST where GST applies.
Delivery charges are additional and are shown before you complete your order. Where a delivery charge cannot be calculated automatically, such as for large or fragile items, we will quote it separately and you are not committed to the purchase until you accept the quote.
Prices, discounts and promotions may change without notice. The price charged for a product or service is the price in effect at the time your order is placed and accepted, as set out in your order confirmation email.
Prices in our online store may differ from prices in our showroom or in stores operated by third parties. From time to time we may run promotions governed by their own terms and conditions. If there is any conflict between the terms of a promotion and these Terms, the promotion terms apply to that promotion.
You agree to provide current, complete and accurate purchase, payment and account information, and to keep it up to date so we can complete your transactions and contact you when we need to. You represent and warrant that you are authorised to use the payment method you provide.
SECTION 5 - DELIVERY AND COLLECTION
Delivery timeframes and charges are set out in our Shipping Policy, which forms part of these Terms.
Risk and title. Risk in the goods passes to you when the goods are delivered to you or to the address you nominate, or when you or your nominated representative collect them from our showroom. Title passes to you when we receive payment in full. If something is damaged or lost in transit, contact us at info@mydivinehome.com.au and we will make it right in accordance with Section 6 and our Refund Policy. Please tell us within a reasonable time of delivery so we can deal with the carrier.
Timeframes. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs or events outside our reasonable control, but we will keep you informed and help you follow up where we can.
Large and fragile items. Furniture, mirrors, lighting and other large or fragile pieces may not be able to be sent by standard carrier. Where that is the case, our Shipping Policy explains the options available, which may include collection from our showroom or a separate delivery quote.
Click and Collect. Where you choose Click and Collect, we will hold your order at 73 Strelly Street, Busselton and let you know when it is ready. Please bring your order confirmation. If you need us to hold an order for longer than usual, email us at info@mydivinehome.com.au and we will do our best to accommodate you.
Incorrect addresses. Please check your delivery address carefully. If an order is returned to us or delivered to the wrong place because the address you gave was incorrect or incomplete, we may need to charge you the cost of re-delivery.
SECTION 6 - YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
This section prevails over anything else in these Terms, our Refund Policy or our Shipping Policy that is inconsistent with it.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the service supplied again, or to a refund if we cannot supply it within a reasonable time.
For goods, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies these guarantees or any other right or remedy you have under the Australian Consumer Law.
In deciding whether goods are of acceptable quality, the age, condition and description of the item are taken into account. Where a piece is described and sold as vintage, antique or second-hand, wear consistent with its age and with our description is not a failure.
To make a claim under this section, contact us at info@mydivinehome.com.au with your order number and, where relevant, photographs of the issue. Please keep the item and its packaging until the claim is resolved.
Change of mind returns are handled under our Refund Policy and are separate from the rights described in this section.
SECTION 7 - GIFT CARDS
Gift cards are valid for at least three years from the date of purchase and the expiry date is shown on the card. We do not charge fees for using a gift card or for holding a balance on one.
Gift cards can be redeemed in our showroom and in our online store. They are not redeemable for cash and cannot be reloaded. Please treat a gift card like cash, as we cannot replace a lost or stolen card unless we can verify the purchase and the remaining balance. If that happens, contact us at info@mydivinehome.com.au.
If your purchase costs more than the value of the card, you can pay the difference by any accepted payment method. If it costs less, the remaining balance stays on the card.
SECTION 8 - INTERIOR STYLING AND OTHER SERVICES
We offer interior styling consultations and sourcing services. Details, including current pricing and what is included, are set out on our website or provided to you when you book.
Consultation fees are payable in advance and the booking is confirmed once payment is received. If you need to reschedule or cancel, please give us as much notice as you can by emailing info@mydivinehome.com.au or calling (08) 9774 3723, so we can find another time.
Where a consultation fee is redeemable against a purchase, the redemption conditions applying at the time of booking will be confirmed to you in writing.
Styling advice is provided in good faith and based on the information you give us. Recommendations about how a piece will suit your space are a matter of taste and judgement. This section does not limit your rights under Section 6.
SECTION 9 - INTELLECTUAL PROPERTY
Our Services, including all trade marks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by us, our related entities or our licensors, and are protected by Australian and international copyright, trade mark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing grants you a licence or other rights under any patent, trade mark, copyright or other intellectual property of ours, Shopify's or any third party's. All rights not expressly granted are reserved.
My Divine Home's name, logo, product and service names, designs and slogans are our trade marks. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, designs and slogans on the Services are the trade marks of their respective owners.
SECTION 10 - OPTIONAL TOOLS
You may be given access to tools offered by third parties as part of the Services, which we do not monitor and have no control or input over.
We provide access to those tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement, to the extent permitted by law and subject to Section 6. Your use of any optional third-party tool is at your own discretion, and you should make sure you are familiar with and comfortable with the terms on which that tool is provided.
We may offer new features through the Services in future. Any new features form part of the Services and are subject to these Terms.
SECTION 11 - THIRD-PARTY LINKS
The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you choose to leave our Services to access them, you do so at your own risk.
To the extent permitted by law, we are not liable for any harm or damage arising from your access to third-party websites or your purchase or use of any products, services or content on them. Please review the relevant third party's policies before you transact with them, and direct any complaints or questions about third-party products and services to that third party.
SECTION 12 - RELATIONSHIP WITH SHOPIFY
My Divine Home is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with My Divine Home. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and My Divine Home, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with My Divine Home.
SECTION 13 - PRIVACY
All personal information we collect through the Services is handled in accordance with our Privacy Policy and with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Certain personal information may also be subject to Shopify's Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties who may be located outside Australia, in order to provide services to you. Our Privacy Policy has more detail on how we, Shopify and our partners use your personal information. To access or correct the personal information we hold about you, or to make a privacy complaint, contact us at info@mydivinehome.com.au.
SECTION 14 - FEEDBACK AND REVIEWS
If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, plans or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. We may, for example, share a review on our website or social media.
You represent and warrant that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentive you received in connection with it, and that it complies with these Terms. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.
You agree that your Feedback will not infringe the rights of any third party, including copyright, trade mark, privacy or personality rights, and will not be unlawful, defamatory, abusive, obscene or contain malicious code. You may not use a false email address, pretend to be someone else, or mislead us or anyone else about the origin of any Feedback. You are responsible for your Feedback and its accuracy.
We may, but are not obliged to, monitor, edit or remove Feedback we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's rights or breaches these Terms.
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability.
We may correct any errors, inaccuracies or omissions, and change or update information, at any time without prior notice. Where an obvious pricing error is identified before we have accepted your order, we may decline the order and will refund you in full. We will not use this section to withdraw from an order we have already accepted at a price that was correctly displayed.
SECTION 16 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any law, regulation or local ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate our team or any other person; (e) to transmit false or misleading information; (f) to send, receive, upload, download or re-use any material that does not comply with these Terms; (g) to send or procure the sending of unsolicited advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm us, Shopify or users of the Services, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, automated device or process, or AI tool, to access the Services other than as permitted under Section 17; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services.
We may suspend, disable or terminate your account at any time if we reasonably consider that you have breached these Terms.
SECTION 17 - AGENTS
17.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.
17.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with clause 17.4 at all times. No Agent may access, use or interact with the Services if we have asked it to refrain from doing so.
17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
17.4 Agents must: (i) in all HTTP and HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obfuscate that any access, use or interaction is from an Agent, including by mimicking human behaviour and interaction patterns, or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.
SECTION 18 - TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, at any time, and you will remain liable for all amounts due up to and including the date of termination. Where practicable we will give you notice.
The following sections continue to apply after any termination: Intellectual Property, Feedback and Reviews, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Privacy, along with any other provisions that by their nature should survive termination.
SECTION 19 - DISCLAIMER OF WARRANTIES
This section applies subject to Section 6 and does not exclude, restrict or modify any consumer guarantee or other right you have under the Australian Consumer Law.
The information presented on or through the Services is made available for general information purposes. We do not warrant that it is accurate, complete or useful, and any reliance you place on it is at your own risk.
To the extent permitted by law, and except as expressly stated by us or required by law, the Services and all products offered through the Services are provided on an "as is" and "as available" basis without representations, warranties or conditions of any kind, whether express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
SECTION 20 - LIMITATION OF LIABILITY
This section applies subject to Section 6 and does not exclude, restrict or modify any consumer guarantee or other right you have under the Australian Consumer Law.
Where the Australian Consumer Law applies and the goods or services we supply are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is limited, at our option, to: replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or acquiring equivalent goods; or paying the cost of having the goods repaired. For services, it is limited to supplying the services again or paying the cost of having them supplied again.
Subject to the above, and to the fullest extent permitted by law, neither we nor our directors, officers, employees, affiliates, agents, contractors, service providers or licensors, nor Shopify and its affiliates, are liable for any indirect, incidental, punitive, special or consequential loss or damage of any kind, including loss of profits, revenue, savings or data, arising from your use of the Services or any product acquired through them.
Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
SECTION 21 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless us, Shopify and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party arising out of (1) your breach of these Terms of Service or any document they incorporate by reference, (2) your breach of any law or the rights of a third party, or (3) your access to and use of the Services.
Your obligation under this section is reduced to the extent that the loss or claim was caused or contributed to by us.
We will notify you of any claim we seek to be indemnified for, and a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced by the delay. We may control the defence and settlement of the claim at your expense, including choice of lawyers, but will not settle a claim that requires non-monetary obligations from you without your consent, which you must not unreasonably withhold. You will cooperate in the defence of indemnified claims, including by providing relevant documents.
SECTION 22 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed. That will not affect the validity and enforceability of the remaining provisions.
SECTION 23 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service is not a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules we post on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, including any prior version of these Terms.
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
SECTION 24 - ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations, provided doing so does not reduce your rights under them.
SECTION 25 - GOVERNING LAW
These Terms of Service, and any separate agreement under which we provide you with Services, are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts able to hear appeals from them.
Nothing in this section prevents you from bringing a claim in another jurisdiction where you are entitled to do so under a law that cannot be excluded by agreement.
SECTION 26 - HEADINGS
Headings are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 27 - CHANGES TO THESE TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We may update, change or replace any part of these Terms of Service by posting the change on our website. Changes apply to orders placed after the change is posted, and do not change the terms that applied to an order we have already accepted. We will notify you of material changes in accordance with applicable law.
SECTION 28 - CONTACT US
Questions about these Terms of Service can be sent to info@mydivinehome.com.au.
My Divine Home MY DIVINE HOME PTY LTD ABN 97 651 842 410 73 Strelly Street, Busselton WA 6280 (08) 9774 3723 info@mydivinehome.com.au